Terms and Conditions

TERMS AND CONDITIONS

Sentry Tracking Solutions Limited. Version: September 2026.

These terms apply to all goods and services supplied by Sentry Tracking Solutions Limited ("Sentry", "we", "us"). Part A applies to everything. Part B also applies to GPS trackers and tracking subscriptions. Part C also applies to equipment hire, including the Sentry Security Tower. By placing an order, activating a subscription or accepting a quote, you agree to these terms. If a quote or written agreement with you says something different, that quote or agreement applies.

PART A: GENERAL TERMS

A1. Prices and payment

A1.1 Prices on our website include GST unless stated otherwise. Quotes to business customers may be shown excluding GST, and the GST treatment will be stated on the quote.

A1.2 Payment is due as stated on your order or invoice. Subscriptions and hire fees are charged in advance.

A1.3 If a payment is more than 14 days overdue, we may suspend the relevant service until it is paid. We will contact you before doing so.

A2. Consumers and business customers

A2.1 If you are a consumer, nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

A2.2 If you acquire our goods or services in trade, for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply, and that sections 9, 12A and 13 of the Fair Trading Act 1986 do not apply, to the extent permitted by law. We both agree this is fair and reasonable.

A3. Liability

A3.1 Our products and services help you locate, monitor and protect assets. We do not guarantee that they will prevent theft, loss or damage, or that an asset will be recovered.

A3.2 Performance depends on things outside our control, including cellular and satellite coverage, GPS signal, power, weather, and third-party platforms and networks.

A3.3 To the extent permitted by law, we are not liable for indirect or consequential loss, including lost profits, lost data or business interruption.

A3.4 To the extent permitted by law, our total liability for any claim is limited to the amount you paid us for the relevant goods, or for services, the fees you paid in the 3 months before the claim.

A4. Your data

A4.1 Data generated by your devices, such as location history, alarm events and footage, belongs to you. We access it only to provide, support and maintain our services, or where required by law.

A4.2 Our Privacy Policy, below, explains how we handle personal information.

A5. Lawful and responsible use

A5.1 You must use our products only to track or monitor vehicles, equipment, property or sites that you own or are authorised to monitor.

A5.2 You must not use our products to track or monitor a person without their knowledge and consent where the law requires it. You are responsible for complying with the Privacy Act 2020, including suitable notice or signage where CCTV or tracking affects other people, such as staff or visitors.

A5.3 We may suspend or end a service immediately if we reasonably believe it is being used unlawfully.

A6. General

A6.1 We may update these terms. For ongoing subscriptions, we will give you at least 30 days' notice of any change that materially affects you, and you may cancel before it takes effect. Changes do not affect a hire already in progress unless you agree.

A6.2 These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.

A6.3 If any part of these terms is found to be unenforceable, the rest still applies.

PART B: GPS TRACKERS AND TRACKING SUBSCRIPTIONS

B1. Trackers

B1.1 Trackers are sold outright. Ownership passes to you once payment is received in full.

B1.2 Trackers come with the manufacturer's warranty against defects, 12 months from purchase. The warranty does not cover damage from incorrect installation, accidents, water ingress beyond the device's rating, or tampering.

B1.3 If you install a tracker yourself, you are responsible for the installation. We are happy to advise, or to quote for installation.

B2. Subscriptions

B2.1 A tracker needs an active subscription to connect to our tracking platform. Subscriptions are paid monthly or annually in advance. There are no contracts and no cancellation fees.

B2.2 Monthly subscriptions renew automatically each calendar month. You can cancel at any time, and the cancellation takes effect at the end of the current calendar month. Because we are charged for the full month on our end, whether a device is used for 1 day or 30, the current month is not refunded, but you will not be billed for the following month.

B2.3 Annual subscriptions renew automatically each year. You can cancel at any time, and the cancellation takes effect at the end of the current calendar month. We will refund the remaining whole unused months, calculated at one twelfth of the annual fee per month.

B2.4 To cancel, use your account on our website or email admin@sentrytrackingsolutions.co.nz with your account name and the device serial numbers.

B2.5 If a subscription is suspended or cancelled, the tracker stops reporting until a subscription is reactivated. Stored history is kept for the period supported by our tracking platform.

B2.6 The tracking platform (Telematics Guru, operated by Digital Matter) and cellular networks are provided by third parties. We will do our best to fix faults promptly, but we do not guarantee uninterrupted service.

B3. Resellers and hire businesses

B3.1 If you supply or hire trackers to your own customers, you are responsible to them for that supply, including their lawful use of the trackers and any notice or consent the Privacy Act 2020 requires.

B3.2 The subscription remains your responsibility and is billed to you, unless we agree otherwise in writing.

PART C: EQUIPMENT HIRE, INCLUDING THE SENTRY SECURITY TOWER

The Sentry Security Tower is supplied by Sentry in partnership with RUSEC, which provides security expertise and optional professional monitoring.

C1. Hire period

C1.1 The minimum hire period for the Sentry Security Tower is 3 months from the installation date, unless we agree a shorter period in writing. For other hire equipment, the hire period is as stated on your order or quote.

C1.2 After the minimum period, hire continues month to month until either party gives 14 days' written notice.

C1.3 If you end the hire before the minimum period, the hire fees for the rest of the minimum period remain payable, together with removal costs.

C2. Fees

C2.1 Installation, removal and any relocation are quoted per site and invoiced separately. We will confirm these costs with you before installation.

C2.2 Sensors, GPS tracking and professional monitoring are optional add-ons, priced separately.

C2.3 If a hire payment is more than 7 days overdue, we may suspend monitoring or connectivity and/or remove the equipment, at your cost.

C3. Site and access

C3.1 You must give us safe access to the site for installation, maintenance and removal.

C3.2 You are responsible for making sure the site is suitable, including ground conditions and any permissions needed from landowners or principals.

C3.3 You must not move, modify or relocate hire equipment without our written approval.

C4. Ownership, care and loss

C4.1 Hire equipment remains our property at all times.

C4.2 You are responsible for loss of or damage to hire equipment while it is in your care, other than fair wear and tear. For theft or malicious damage by a third party, your liability is limited to $4,000 (+GST) per event.

C4.3 You must tell us promptly about any damage, fault or incident. We recommend that you hold insurance covering hire equipment on your site.

C5. Monitoring

C5.1 If you self-monitor, you are responsible for responding to alerts. Professional monitoring is provided under the terms of the chosen monitoring provider.

C6. Ending the hire

C6.1 We may end the hire immediately if you breach these terms, fail to pay, or the site becomes unsafe for the equipment.

C6.2 At the end of the hire, you must give us access to remove the equipment. Removal costs are payable as quoted.

PRIVACY POLICY

This policy explains how Sentry Tracking Solutions Limited collects and uses personal information, in line with the Privacy Act 2020.

What we collect

Contact and billing details you give us; account and order details; and data from your devices and services, such as location history, alarm events and camera footage.

Why we collect it

To supply, support and bill for our products and services, to respond to your enquiries, and to meet our legal obligations. We do not sell personal information.

Who we share it with

Only the providers we need to run our services: our website and payment providers, our tracking platform (Telematics Guru, operated by Digital Matter), the Ajax security platform and, where needed for support, our Ajax distributor Net Alarms, cellular network providers, RUSEC for combined services such as the Sentry Security Tower, and any monitoring centre you choose. Some of these providers may store data outside New Zealand. We choose providers that protect information to a standard comparable with New Zealand law.

Security and retention

We take reasonable steps to keep information secure and keep it only as long as we need it for these purposes or as required by law.

Your rights

You can ask to see or correct the personal information we hold about you by emailing admin@sentrytrackingsolutions.co.nz. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

CONTACT

Sentry Tracking Solutions Limited. Email: admin@sentrytrackingsolutions.co.nz. Website: www.sentrytrackingsolutions.co.nz